478 Bath Road, Saltford, Bristol. BS31 3DJ
Call us today: 01225 873 809

Complaints Procedure

At Saltford Dental we take complaints very seriously and use them as a means of learning by our experiences and improving our service. We have a Complaints Manager, who has over 20 years of experience in General Dental Practice.

We consider a complaint to be an expression of dissatisfaction, whether this be made verbally or in writing. We will acknowledge the patients complaint in writing and will enclose a copy of this code of practice to the patient within 3 working days.

We will seek to investigate the complaint within 10 working days of receipt to give a full explanation of the circumstances which gave rise to the complaint. We may ask the patient if they would be willing to meet us in order that we can explore the matter in more detail. If the patient does not wish to meet us we may ask them if they would be willing to talk to us on the telephone. If we are unable to complete our investigation within 10 working days, we will notify the patient, giving reasons for the delay and a likely timescale within which the investigation will be completed.

Comprehensive and contemporaneous records are kept of any complaint received, as well as any actions taken to improve our care as a consequence of a complaint. If a patient is not satisfied with the outcome of our complaints procedure then the matter may be referred to:

  • The Parlimentary & Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone:- 0345 015 4033. www.ombudsman.org.uk
  • The Dental Complaints Service, The Landsdowne Building, 2 Landsdowne Road, Croydon, Greater London, CR9 2ER. Telephone:- 08456 120 540. www.dentalcomplaints.org.uk
  • The General Dental Council, 37 Wimpole St, London. W1N 8DQ. Telephone:- 0845 222 4141, The dentists’ regulatory body for complaints about professional misconduct.

Damaged or missing teeth can be treated to restore your smile to the way it should be.

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At Saltford Dental we harness the latest technology and scientific know-how to first of all educate the patient.

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Restorative dentistry is at the heart of a general dental practice. It is the art and science of restoring the tooth.

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It is vital to establish good oral health routines early in a child’s development which will then stand them in good stead.

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Same-day emergency appointments available

Please call us on 01225 873 809 or email info@saltforddental.co.uk